Questions
Frequently Asked
Are your watches genuine?
Yes. Every watch is authenticated by a watchmaker before it's listed. We check the serial and reference numbers, movement, case, dial and bracelet. See our process.
Are you an authorised dealer?
No. Waqt Time Co. is an independent retailer, not an authorised dealer of, or affiliated with, any brand we sell. Unworn watches still carry any remaining manufacturer warranty shown on their papers, and pre-owned pieces come with our own 12-month warranty.
How does reserving a watch work?
Click "Reserve This Piece" on any available watch. We'll contact you to confirm the details, answer any questions, and arrange payment and insured delivery. The watch is held for you in the meantime.
How do I pay?
We currently accept bank transfer. Secure online card payment is coming soon. Funds are confirmed before the watch ships.
How long does delivery take?
Watches usually ship within 1–2 business days of payment, fully insured and needing a signature on delivery.
Can I return a watch?
Yes, within 14 days of delivery, provided it's returned in the same condition with everything it came with. Returns policy.